Privacy Policy

Last Updated: 2 November 2025

SUMMARY (Plain Language)

This Privacy Policy explains:

What information we collect: Name, email, phone number, property interests, and related details
Why we collect it: To respond to your enquiries and assist with property transactions
Who we share it with: Lawyers, developers, government agencies, and other parties necessary for property transactions
Your rights: You can access, correct, or delete your data at any time

The full legal details are provided below.

1. General

1.1 Delasa (S) Pte Ltd ("Delasa", "the company", "us", "we", "our") is committed to ensuring your privacy is protected. This Privacy Policy ("Policy") applies to the collection, use, and disclosure of Personal Data (as defined below) of our clients and website visitors. In this Policy, "you", "your", "yours" or words to similar effect refers to any person using our website or services.

1.2 This Policy provides information on the obligations and policies of Delasa in respect of an individual's Personal Data. Delasa undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations. Please take a moment to read this Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

1.3 For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 ("PDPA" or "the Act"), "Personal Data" shall mean data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which an organisation has or is likely to have access.

1.4 Such Personal Data shall also refer to that which is already in the possession of Delasa or that which shall be collected by Delasa in the future.

2. Your Consent

2.1 By interacting with us, submitting information to us, or engaging in real estate services offered by us, you agree and consent to Delasa and its representatives or agents (collectively referred to as "Delasa", "us", "we" or "our") collecting, using, disclosing and sharing amongst ourselves your Personal Data and the Personal Data of any other individual which you may provide to us, and disclosing such Personal Data to Delasa's authorized service providers and relevant third parties for the purposes and in the manner set forth in this Policy.

2.2 If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, business partners), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.

2.3 We may contact you via email, phone, SMS, WhatsApp, or other messaging services (if you have provided such contact details) to respond to your enquiry and inform you of property opportunities relevant to your expressed interests.

2.4 To the extent that any of your contact numbers are registered on Singapore's Do Not Call (DNC) Registry, by providing us with your contact details and agreeing to this Policy, you consent to us contacting you using those numbers for the purposes stated in this Policy, including via voice calls, text messages, or messaging applications.

2.5 You may withdraw your consent or opt out of receiving marketing communications at any time by:

Contacting us at enquiries@delasa.com.sg
Using the unsubscribe function in our communications
Informing us during any communication that you wish to opt out

2.6 You also agree that our collection, use, sharing and disclosure of Personal Data in the manner set out in this Policy is reasonable to enable us to provide the services contemplated hereunder.

3. Form of Personal Data

The Personal Data that we collect from you may include:

Personal contact information (name, email address, phone number, mailing address)
Personal particulars (identification numbers, nationality, date of birth)
Family information (if relevant to property transactions)
Financial information (if relevant to property transactions)
Property details and ownership information
Employment and business information
Any other relevant details required to accurately establish and verify your identity or legal authorization in carrying out property transactions

4. Collection of Personal Data

As part of our day-to-day activities, Delasa may collect your Personal Data through various means, including when you:

Submit enquiries through our website contact form
Email us directly at enquiries@delasa.com.sg
Attend our marketing events, seminars, or property viewings
Leave your contact details after visiting our website
Make enquiries through third-party property portals
Express interest in a property we are marketing
Request to be included in our newsletters or mailing lists
Interact with our team via email or scheduled meetings
Fill in our application, registration, enquiry or survey forms
Engage our services for property sale, purchase, or leasing transactions
Engage our services in other business capacities
Submit a job application or CV to us
Provide feedback or make a complaint to us

Please note that some of the Personal Data we collect is required by government agencies to verify your identity and to confirm your legal capacity or eligibility to carry out a transaction or to submit requests for property-related information or approvals.

5. Use of Personal Data

We may use the Personal Data that we have collected for one or more of the following purposes:

To respond to your enquiries and provide information about our services
To inform you of real estate investment opportunities and property launches
To submit property-related applications or requisitions to government agencies
To follow up on your expression of interest to purchase, sell, or lease a property
To facilitate, process and complete property sale or leasing transactions
To conduct surveys, market research and analysis to improve our services
To make or obtain payments from or to you, or on your behalf
To comply with legal and regulatory requirements
To maintain and update our records
To process employment applications

In relation to particular services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

6. Cookies and Website Analytics

6.1 What Are Cookies

If you access our information or services through Delasa's website, you should be aware that cookies are used. Cookies are small data files stored on your browser that help us understand how visitors use our website.

6.2 How We Use Cookies

Delasa's website automatically installs and uses cookies when you access it. We use the following types of cookies:

Essential Cookies: Required for basic website functionality
Analytics Cookies: To understand how visitors use our site and improve user experience

6.3 Third-Party Analytics

We use the following analytics services:

Wix Analytics: Provided by our website hosting platform to understand website traffic and usage patterns
Google Analytics (if applicable): To analyze website traffic. We have enabled IP anonymization to protect your privacy

The cookies used in connection with our website do not directly contain your Personal Data such as name or email address.

6.4 Managing Cookies

You may refuse to accept cookies by modifying the settings in your browser or internet security software. However, if you do so you may not be able to utilize or activate certain functions available on the website.

For more information on how Google Analytics uses data, visit: https://policies.google.com/technologies/partner-sites

7. Third-Party Disclosure

7.1 We do not sell, trade, or otherwise transfer your Personal Data to external parties for their marketing purposes. During the course of our business we may disclose your Personal Data to the following third parties as necessary to provide our services:

Investors and property developers
Property purchasers, sellers, tenants, and landlords
Co-brokers and other real estate professionals
Solicitors and legal professionals
Regulators and law enforcement officials
Government agencies (e.g., URA, IRAS, Land Dealings Unit)
Council for Estate Agencies (CEA)
Auditors and professional advisors
Third-party service providers and consultants
Financial institutions and payment processors
Any agent acting on Delasa's behalf for the provision of our services

7.2 Delasa may also disclose your Personal Data to the abovementioned parties in the occurrence of any of the following events:

To the extent that we are required to do so by law
In connection with any legal proceedings or prospective legal proceedings
To establish, exercise or defend our legal rights
To third parties who provide services to us or on our behalf
With your explicit consent
For the purposes of disaster recovery or business continuity
If Delasa is involved in a merger, acquisition, or sale of all or a portion of its assets, we reserve the right to transfer or assign the information we have collected from you as part of such transaction, and you will be notified of any change in ownership or uses of this information, as well as any choices you may have regarding this information

8. Accuracy of Personal Data

8.1 We will take reasonable precautions and verification checks to ensure that the Personal Data we have collected from you is reasonably accurate, complete and up-to-date. From time to time, we may contact you to verify and update your Personal Data.

8.2 We rely on you to provide accurate and current information. Delasa shall not be liable for any damage, claim and/or harm suffered by you as a result of your failure to update us of any change to your Personal Data.

8.3 Should you fail to inform us of your new contact particulars or correspondence address, any correspondence sent by us to your last known address shall be deemed to have been duly received by you.

9. Access and Correction of Personal Data

9.1 You have the right to request access to and correction of your Personal Data held by us. You may write to us to inform us of any changes, corrections or updates to your Personal Data. Depending on the nature of your request, we may need to verify your identity before processing your request.

9.2 You may contact our Data Protection Officer at:

Delasa (S) Pte Ltd
Data Protection Officer
12 Kallang Avenue, #03-07 Aperia
Singapore 339511
Email: enquiries@delasa.com.sg

If you:

Have any questions or feedback relating to Personal Data or this Policy
Would like to obtain a copy of your Personal Data in a commonly used electronic format
Would like to withdraw your consent to any use of your Personal Data as set out in this Policy
Would like us to delete your Personal Data
Would like to know what Personal Data of yours is in our possession or control and how we have used or disclosed it
Would like to obtain access to and make corrections to your Personal Data records

9.3 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide our services to you or process your transactions.

9.4 Please note that there may be circumstances under applicable law that require us to refuse your request (e.g., where the information is subject to legal privilege or relates to ongoing investigations). We may also charge a reasonable administrative fee for complying with your access request.

9.5 We will respond to your request within 30 days of receiving your request, or such longer period as permitted by law.

10. Security

10.1 We protect your Personal Data by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

10.2 Security measures include:

Restricted access to Personal Data on a need-to-know basis
Secure storage systems with access controls
Regular security assessments and updates

10.3 Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. We cannot ensure or warrant absolute security of your Personal Data transmitted to our website or stored in our systems.

11. Retention of Personal Data

11.1 We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

11.2 Generally, we retain Personal Data for the following periods:

Active enquiries and transactions: For the duration of the engagement plus 7 years (as required for legal and tax purposes)
Marketing contacts: Until you withdraw consent or request deletion
Employment applications: Up to 2 years from application date

11.3 We will cease to retain documents containing Personal Data, or remove the means by which the Personal Data can be associated with particular individuals, as soon as it is reasonable to assume that (i) the purpose for which the Personal Data was collected is no longer being served by retention of the Personal Data, and (ii) retention is no longer necessary for legal or business purposes.

12. Storage and Transfer of Information

12.1 We store Personal Data using both physical and electronic storage systems. Electronic data is stored using cloud storage services provided by reputable third-party service providers.

12.2 Specifically, we use the following services:

Wix: Website hosting and contact form data storage (data may be stored in USA, EU, or other regions where Wix operates data centers)
Email services: Email communications (data stored in accordance with our email service provider's policies)

12.3 We ensure that third-party service providers provide sufficient guarantees that they comply with international data protection standards and applicable laws.

12.4 Where your Personal Data is transferred outside of Singapore, we will ensure that:

The transfer complies with the requirements of the PDPA
Your rights under applicable law are protected
The recipient provides a standard of protection comparable to Singapore law

12.5 You agree that we may transfer and store your Personal Data outside of Singapore, provided all requirements of applicable laws are complied with.

13. Updates to Policy

13.1 Delasa reserves the right to update or modify this Policy from time to time in compliance with applicable laws and to meet business requirements.

13.2 When we make changes to this Policy, we will update the "Last Updated" date at the top of this page.

13.3 For material changes that significantly affect how we handle your Personal Data, we will notify you via email (if we have your email address) or by posting a prominent notice on our website.

13.4 You should review this Policy regularly. Your continued use of our website or services after changes have been made constitutes your acceptance of the updated Policy.

13.5 If you do not agree to the modified terms, you should inform us as soon as possible. If there is any inconsistency between these terms and additional terms applicable to specific services, the additional terms will prevail to the extent of the inconsistency.

14. Data Breach Notification

In the unlikely event of a data breach that poses significant risk of harm to your rights and interests, we will:

Take immediate steps to contain and remediate the breach
Notify affected individuals without undue delay
Notify the Personal Data Protection Commission as required by law
Provide information about the nature of the breach and steps you can take to protect yourself

15. Children's Privacy

Our services are intended for adults and are not directed to individuals under 18 years of age. We do not knowingly collect Personal Data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

16. Governing Law

16.1 This Policy is governed by and shall be construed in accordance with the laws of the Republic of Singapore.

16.2 You hereby submit to the non-exclusive jurisdiction of the Singapore courts for any disputes arising out of or in connection with this Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Delasa (S) Pte Ltd
Data Protection Officer
12 Kallang Avenue, #03-07 Aperia
Singapore 339511

Email: enquiries@delasa.com.sg

18. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your Personal Data as described in this Privacy Policy.